Frequently Asked Questions
Do you have any questions about how Campden Mills Virtual Assistant operates? Below is listed the answers to some of the most frequently asked questions. If you have any additional enquiries, please get in touch today.
What is a Virtual Assistant?
A virtual assistant (VA) is someone who provides admin support services to other businesses remotely, without the need to work in the company's office.
This is perfect for those companies who dont want or need to have in house admin staff.
What are the benefits of using a Virtual Assistant?
- Only pay for the hours you use.
- No holiday, sickness or maternity pay.
- No tax or NI to pay.
- No recruitment or training costs.
- No need to provide office space or equipment.
- Extra support when needed.
- Free up your time to concentrate on your business
- Professional admin support
- You can save money
- Quicker turn around time
How long is the turn around time for my work/project?
I aim to turn around any work within 48 hours. However, this will be subject to my availability and discussed before work is undertaken
Is there a minimum amount of hours I need to commit to?
Yes, I operate on a retainer basis. My retainers start at a minimum of 10 hours per month but can accommodate any number of hours that a client needs over this amount
How much does a Virtual Assistant cost?
My services start at £25 per hour for basic tasks, but do increase to £30 for more advanced tasks.
How will I keep in contact with my Virtual Assistant?
You can contact me during my opening hours of Monday to Thursday 9am until 4pm via telephone. You can also contact me via email 24 hours a day. I aim to respond within 24 hours. I also communicate with my clients via Zoom.
Can I meet my Virtual Assistant in person?
Absolutely! I love meeting with my clients. However, this is not always possible if my clients are more further a field. I can always communicate with you via Zoom.
*Currently due to Covid 19 I am not currently meeting clients in person or working in their office. However, I am happy to meet virtually.
Will my Virtual Assistant work with other businesses?
Yes. All Virtual Assistants work with multiple businesses. By working with multiple clients it means you can be flexible with the amount you use my services.
What if my Virtual Assistant goes on holiday?
When I take my holidays you will be advised with at least a months notice. All agreed work will be completed before I start my holiday. Don't worry, I won't be gone long.
If you can’t find the answers you’re looking for, please don’t hesitate to get in touch.
Will my Virtual Assistant work in my office?
Yes, I can work in your office if that is required. I do charge for the time spent travelling to and from your office and mileage from door to door.
*Currently due to Covid 19 I am not currently meeting clients in person or working in their office.